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Job Details

Junior Application Support Analyst
Reference: PR/007243_1504190100
Location: Essex 
Job Type: Permanent 
Salary: £20000 - £25000 per annum Bonus and benefits

Edward Carter is currently seeking a Finance Application Support Analyst to join a leading client in the Essex area.

The primary objective of the role is to provide Level 2 support for all applications under the remit of the Finance Application Support Team.

Key Responsibilities:
* Manage through to resolution incidents and service requests for all applications supported by the Application Management team.
* Master data maintenance including GLs, Profit Centres, Cost Centres, and Cost Objects.
* Provide a quality, reliable and timely support service delivering to the agreed Service Level Agreements (SLA's).
* Perform daily, monthly and periodic application and system checks, and take appropriate action in optimising system uptime and deliver outputs in a timely manner.
* Provide support to the Project Managers during the development lifecycle of a project.
* Produce and maintain technical support guides, service catalogue & other relevant documentation.
* Work with stakeholders and the Release Management team to ensure UAT and regression testing is complete for all new releases.
* Identify process improvements across applications, creating proposals to present to senior stakeholders.

Key skills and experience:
* Strong understanding of the key finance processes.
* Experience of working in a Service Desk environment using an ITIL methodology.
* Use of ERP systems, SAP, Fixed Assets, New GL, Profit Centre Accounting, Cost Centre Accounting, Cost Accounting, Bank Accounting, and Reporting.

For further information or a full job description please apply via this advert or simply contact Serkan at Edward Carter Solutions - 01268 444 444

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Permanent
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