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Job Details

Application Support Analyst
Reference: PR/007419_1512478652
Location: Central London 
Job Type: Permanent 
Salary: Negotiable

Edward Carter Solutions have an exciting opportunity for an Application Support Consultant.

Are you looking to join a worldwide end-user?
Work in a dynamic team?

We have the right position for you:

Provide Level 2 support for applications under the remit of the Application Management Support Team:
Management of Incidents and Requests for all applications supported by the team.
Support all new developments and enhancements through the testing and release process.

Suitable candidates will have the following skills and experience:

Previous experience working in a support team
Educated to A Level standard
SQL experience
MS SQL server

Desired experience:
Publishing background with a good understanding of publishing product creation workflow and processes
Experience of working within an ITIL environment
ITIL V3 Foundation qualification
Biblio 3
Adobe Experience Manager
Knowledge of Onix
Service Now
Procurement Systems (Basware)

Successful applicants will have the following responsibilities:

Manage through to resolution incidents and service requests for all applications supported by the Application Management team.
Provide a quality, reliable and timely support service delivering to the agreed Service Level Agreements (SLA's).
Work with cross-functional teams to resolve on-going technical issues.
Provide support to the Project Managers during the development lifecycle of a project.
Produce and maintain technical support guides, service catalogue & other relevant documentation.
Perform daily, monthly and periodic application and system checks, and take appropriate action in optimising system uptime and deliver outputs in a timely manner.

Application Support looking to apply for this role please call Peter Loveday on 01268 444 444 for more information - or send your CV.

Fixed Term
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